A.

1. An agile, dedicated, and responsive team offering personalized service and expert advice.
2. Fast and reliable service, with express options on selected products (7-day production).
3. Superior print quality thanks to sublimation (ink integrated into the fabric), at competitive prices.
4. High production capacity and large inventories for fast deliveries.
5. From small to large-scale projects, our MOQs allow us to adapt to all needs.

A. Payment terms are determined according to the terms agreed upon with your account, either CBD or Net. 

• CBD: Payment must be made in full before delivery or order pickup.
• Net: Payment is due within the specified timeframe after delivery or order pickup.

We offer four payment methods: 

• Credit card: Available only upon prior request, with an administrative fee.
• Interace-Transfer, direct deposit, and check: Available at all times, with no administrative fee. 

A. You have two options:

1. Delivery by one of our authorized carriers

2. Pickup at our Repentigny warehouse during our business hours

A. Yes. You will receive a tracking number as soon as your shipment is en route so you can track your package. 

A. Please contact us as soon as possible so we can address the situation and make the necessary inquiries with the carrier. 

A. Yes. We ship internationally. Delivery times and rates vary depending on the destination. 

A. Delivery times vary depending on the destination. As a guideline, for addresses in Quebec, delivery generally takes between 2 and 3 business days. 

A. Shipping costs vary depending on each order. We use a system that automatically compares rates from our partner carriers (selected according to our quality criteria) to obtain the best price. The cost depends in particular on the weight, dimensions of the packages, the delivery address and certain variables such as the price of fuel. 

A. Here are the steps of the process:

1. You send us your request, including your visuals, by email or through our website.  

2. We send you a purchase order for approval, including items, quantities, preferences, delivery or pickup method, contact details, and pricing. If credit card payment has been requested, the administrative fees will also be included.  

3. Once the purchase order is approved, we send you a design preview for approval.  

4. After the design is approved, production begins. If your account is on CBD payment terms, a payment request will be sent at that time.  

5. Once your order is ready (and payment is completed, if applicable), you will receive an email with the tracking number or pickup details, depending on the option selected at order confirmation. 

A. Yes. An account manager is assigned to each of our clients upon account opening. You can contact them by email or phone for advice and support. 

A. It depends on the product. Many items have no minimum order quantity (a quantity of 1 is possible). When a minimum order quantity is required, it is clearly indicated on the product page or in the catalog. 

A. Yes. Volume pricing is available for all our products and is indicated on our website and in our catalogs. 

A. Yes. For products sold as a set (generally including a frame and printed fabric), you can purchase the complete set, the frame only, or the fabric only. 

A. Production time varies depending on the product (see catalogs) and begins once the artwork is approved. Delivery time is then added and depends on the shipping address. 

Expedited production is available for certain products (tents, beach flags, tablecloths, tubular kiosks) for an additional fee. 

This service is limited and offered only under certain conditions (ask your account manager for details).